I love this picture from http://www.organizemyhouse.comIt reminds me of a typical kids room when pest control would go out to start a bed bug treatment and the client would say, “I told my kids what needed to be done but they didn’t do it”.
On Sunday evenings, the IBBRA Bed Bug Hotline is flooded with calls from people that have questions about prepping for chemical treatment for the next day. Because most people don’t even look at the list until Sunday morning, they are often overwhelmed with the extent of the list. They realize that it is much more work than they anticipated and have lots of questions pertaining to the process. Of course, they called their pest control company but to no avail, no one answers the phone on Sunday (nor should they -everyone needs a day off) and they are left to scan the internet for answers.
It is always blamed on the pest control company because people feel they should have someone to answer their questions at their convenience. Funny how people feel that they are so entitled! Surely, some people tell me that since they are paying so much for the treatment that the pest control company should be doing all the work.
They have no clue.
Right up front, I let them know that since there are so many different scenarios that have to be taken into consideration when it comes to bed bugs, I couldn’t possibly make alternative suggestions nor go against whatever it says on the list that was given to them from their professional.
I have no problem helping to walk them through the process if they had not already hired someone to do the job but I would never attempt to change or go against their pest control company procedures.
Because of this, I decided to share a simple but powerful introduction to bed bug treatment preparation so that people fully understand that it may not be something that you can do in the later part of a day before a treatment and in most cases needs a few days up to a week to prepare.
Bed Bug Education isn’t an Option – it’s Mandatory!
For most of you, getting rid of bed bugs is the easy part, providing the client does exactly what is needed to prepare and do their follow-up. The problem we all face is lack of corporation but you have to be “specific” if you expect your clients to be part of the solution.
I’m sure that if I did a swot analysis of more pest control companies, I would be able to define your weaknesses in client communication right up front. Whether you realize it or not, these are threats to your bottom line each year. Your time, is money and your reputation is all you have.
All of this is part of the upfront education that pest control companies need to be addressing with their clients. You can’t just hand them a contract to sign and a single sheet for prep and walk away leaving them to fend for themselves if you expect it to be done right.
Moreover, I suggest not complaining that your clients don’t have their prep done right if you haven’t taken the time to let them know that prepping is the most important part of the process in order to eliminate the problem completely.
For close to a decade, the IBBRA had their thumb on the pulse of obstructions that accompany communication problems and frustrations between clients and companies. Whenever we found a need to provide information to assist pest control, we created it for them. The list has grown throughout the years full of data specific materials that address bed bug problems for pest management. All these materials are customized for each company with their logo and contact information and easily printed out to hand to their clients.
As an example of the 70+ documents, we provide to our IBBRA members, these documents are updated and revised yearly. I have placed our opening statement for our chemical prep sheet below. The complete prep sheets details every possible situation so you don’t have to spend hours in upfront education with your clients.
I hope this can help more of you!
Stress the Importance!
We always suggest that you tell your client upfront, not to hold off reading the prep sheet until the night before a treatment as it entails a lengthy process that may take days to prepare depending upon the residents, dwelling condition and extent of the infestation.
Preparing For Chemical Bed Bug Treatment
Chemical treatment for bed bugs requires complete cooperation and compliance which is essential to ensure the most effective and successful results. Thorough preparation may present a considerable hardship for (handicapped or senior individuals) and may need time considerations and additional assistance.
A thorough and successful treatment cannot be achieved while there is excess clutter. Removal of excessive clutter is mandatory. Let them know you will conduct an inspection to get a sense of the full extent of the problem and to prevent the disturbance and spread of bed bugs before treatment.
IMPORTANT NOTE: These following detailed instructions must be performed before any treatment can commence. Failure to have your unit prepared will cause rescheduling costs and your technician will not provide treatment to any unit or dwelling that has not met these preparations. We reserve the right to refuse to perform any service if the property is not properly prepared for any bed bug treatment. If you should have any questions regarding the content included in this preparation guide, please do not hesitate to contact us.
DO NOT MOVE ANYTHING FROM INFESTED ROOMS WITHOUT PROPERLY WRAPPING AND SEALING TO AVOID THE SPREADING OF BED BUGS
Make sure to prepare and put aside, two weeks of clothing items for each member of the family.
When you are sitting with your client and signing a contract, it is at this time that you ask them to read the prep sheet in full and SIGN HERE ________________________.
If your client has a problem with it, you may have to schedule treatment at a later date when they feel they can have the list completed. Give your client a call BEFORE you show up asking if the prep list was completed – you can save yourself a trip. Don’t waste your companies or techs precious time with a client that isn’t willing to work with you. There is no amount of money that is worth it – you will find that it will cost you more in the end if you don’t.
The IBBRA is always looking for new members that want to be part of our team! You become part of a community of respected bed bug professionals. As a community of likeminded professionals, we are dedicated to eliminating bed bug infestations through environmentally sound practices and the most comprehensive and valuable educational resources available. Reach out to us; we’d like to welcome you aboard!