A quick look online will yield thousands of complaints from people waking with bites when staying in a hotel. Fingers are hastily pointed in the direction of the hotelier blaming them for bed bugs and holding them responsible.
Because it is hard to identify “if” the bite was from a bed bug or know where the bed bug may have come from, travelers are extorting FREE nights and replacement of belongings from hotels. They expect that just because they have a bite mark, it was from the room they stayed in at the hotel.
Not always the case!
What I’d like to address today is facts about bed bugs that just might wake you up to a new reality.
People react to bites differently. Mosquito and fleabites are often mistaken as bed bug bites. What if your guest was out at a Bar-b-q that night and was bitten by mosquitoes? On the other hand, how about playing on a grass field and got a fleabite or chiggers?
Number one, hoteliers don’t bring bed bugs in their rooms, it just happens. Most of the time it is the guests bringing them in or a staff member can also contribute if they have them at home. Most of the larger hotels have housekeeping and maintenance staff looking for any signs of bed bugs while they are cleaning or repairing.
Unfortunately, because of the bed bugs size, cryptic nature and ability to hide in the most obscure hidden places, they might not always be recognized unless fecal or blood signs or cast skins are discovered.
After thousands of phone calls from these “victims”, I will show you examples of what the real truth could be.
#1 A guest may have bed bugs at home and because they are one of those who are not affected by the bites, they may not know they have them. In these cases, when packing, they may have packed away items that have bed bugs and not know it. When showing up at a hotel, a bed bug or two may crawl off their items and into the rooms. They check out and the room is then prepared for the next guest. The next guest may be bitten by the bed bug(s) the person the night before dropped off. (Who’s fault is it and how would one know?)
#2 People take different means and ways of traveling including planes, buses, taxis, subways, trains, rental cars, etc. What “if” one of those transportation vehicles housed bed bugs and one or two hitchhike a ride on their luggage or purse? Unknown to them, they now bring bed bug hitchhiker to the hotel room they are staying. (Who’s fault is it and how would one know?)
One and two are what we call “occurrences” and not “infestations. It can happen to anyone but still needs to be addressed properly and immediately.
This next example is more common that one would think and often found in absent owners and extended stay hotels.
# 3 Obvious bed bug infestations found in some hotels shows nothing but negligence on the part of the hoteliers management. This is when you peel back the sheets and find clusters of bed bugs, cast skins and fecal matter riddled along the edges of the mattresses and box springs.
Remember, bed bugs are on the foot or luggage of the next guest that enters the doors.
Hospitality and multi-unit groups pay out hundreds of thousands of dollars yearly for bed bug remediation efforts and accept blame regardless of who brought them in. Because there is no “proof” of where the bed bugs came from, it is their dwelling and they must accommodate their guests in order to avoid a lawsuit or bad review. This greatly affects their ROI. Unfortunately, talking to some hotel management staff about the potential is like a tree falling in the woods. Only the smart ones fully understand bed bugs and the potentials.
We have worked with many hoteliers to assure they don’t give away the house just because someone blames them for a bite on their body. Having a strategy in place will stop people from extorting by seeing this reality. By setting up an effective bed bug elimination method, business owners can avoid the un-fixable damage to a business reputation caused by bed bugs.
So, before you go blaming anyone for giving you bed bugs – stop and think!
We show you how to prevent having to pay anything out and protect your guests from saying they brought bedbugs home from your establishment.
We are always here to help – give us a call and we’ll show you! 888-966-2332 www.ibbra.org